Returns & exchange

If you are not completely satisfied with your purchase, you can return your boots/products to us within 60 days. All mail is answered in Swedish or English. 

If you wish to return products you have ordered, please use the return slip provided with your delivery. Repack the products and stick on the return slip and hand it in to the nearest retailer depending on which carrier delivered your package. We charge 7 EURO (69 SEK, 49 DKK) for the return freight and this amount will be charged at the time of the refund of the return.

We use a 3PL (third party logistics) solution for all our freight and returns processing. The warehouse is located in Skurup and all deliveries are sent by DHL, Postnord, Posti, Bring, Instabox or Budbee from the warehouse in Skurup. It is not possible to send returns to the warehouse without a return waybill made by us.  

Address to the warehouse:
Postpac AB / OGOShip
Attn: Wobbi / Bezoar AB
Norra industrigatan 5
274 30 Skurup
Sweden

HOW TO MAKE A RETURN

1. Pack the boots/shoes well in the original packaging and wrap properly.

(If you have chosen an invoice, please contact Klarna to extend the due date of the invoice.)

3. Use the return waybill that came with your parcel and attach the waybill prominently to the parcel and hand it in to DHL or the forwarding company that you received the package with. Alternatively, have the agent print the waybill on the spot.

If your return slip has been lost, please email us at Info@wobbi.eu and we will email you a new return slip. You don't need to put anything else in the parcel, the warehouse will scan your parcel and see that it's your order. 

4. Once your return has reached the warehouse, we will refund the corresponding amount/adjust your invoice. We will scan your return slip, making it easy for us to see that it is your order. 

The return shipping cost of 49 SEK (5 EURO) will be adjusted upon refund. Refunds will be made within 14 days of receiving your return.

5. Once your return has been processed, we will notify you by email.

Important to consider when making a return

Goods should be packed well in undamaged original packaging and packed well, preferably in original packaging if in perfect condition. (The original packaging of the product should not be used as an outer box/bag.)

Returns should be sent to our return address with a return slip enclosed or sent but customer service at Wobbi. When you return an item due to a cancellation, you as the customer are responsible for the shipping cost.

Complaints & wrong deliveries

If you discover upon receipt of your package that the shipment is visibly damaged in transit, this must be complained immediately to the parcel agent, this applies both to home delivery and when you pick up the package yourself at a retailer. If you discover that the contents are damaged when unpacking, please contact Info@Wobbi.eu within 7 calendar days at the latest. All mail is answered in Swedish or English. 

If you have received the wrong item, if the item is damaged or if there is any other fault with the item, please contact customer service at Info@wobbi.eu before returning the product. Always include your order number in the email. Attach a digital close-up picture if the product is damaged and an additional picture if there is external damage to the package. In case of a return of a claimed product, we will send you a prepaid return label. If you choose to return the product yourself, you are responsible for the shipping costs. Please remember that you are always responsible for ensuring that the shipment arrives intact. Pack well in the original packaging and include a description of the defect.

If you have chosen invoice as the method of payment, please note that it is payable even if the product is the subject of a complaint. Any settlement of the invoice will take place once the matter has been dealt with.

Refunds

We will refund you the full order value within 14 days of receiving your return. If you have chosen to pay by credit/debit card or direct debit, the refund will be made to the same account you used.

If you have received an invoice and wish to return all or part of the order, please contact Klarna to extend the due date on the invoice. This is to avoid reminder fees and it is not going further in the chain of claims. You can contact Klarna at tel. 08-12012010 or by email to info@klarna.com. Give your order number and state that it is a return.

For all returns, a confirmation email will be sent to you that the return has been processed, or completed at Klarna. You will then receive a new invoice with any remaining amount to be paid in.

Exchanges

If you wish to exchange an item, you must place a new order on our website for the item you want instead and return the unwanted item to us. We will then send you the new item immediately and once we have received your return we will make a refund to your account. Refunds are made as described above.

We wish you a pleasant day,
Wobbi team

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